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Frequently Asked Boat Gear Depot Questions

What is Boat Gear Depot?

Boat Gear Depot is a leading online eCommerce website that specializes in selling a diverse range of over 27,000 boat gear and marine-based products. Our mission is to provide boating enthusiasts with the best quality products at competitive prices.

What are the payment methods are accepted?

Boat Gear Depot offers several different types of payment methods. We offer Amex, Mastercard, Visa, Apple Pay, Meta Pay, Google Pay, Shop Pay, Discover and Diners Club. If you are a Marine based business please contact us to establish a business account and any Tax exemptions your business qualifies for.

Where does Boat Gear Depot Ship products to?

Boat Gear Depot currently only ships to anywhere in the lower 48 States inside of the USA. We will be adding new areas such as Canada and International in the next few weeks so please check back often if you are a new customer outside of this zone. You can also join our email mailing list when creating your account to stay informed of when new shipping destinations become available.

Finding specific products on the website?

Utilize the search bar at the top of our homepage or any category pages. Category Pages will allow you to search only that category and also by price and availability. Simply type in the product name or related keywords, and Boat Gear Depot's inventory system will display the most relevant results.

How do I track my order once shipped?

Once your order is shipped, you will receive a tracking number via email. If you created an account during checkout you can also login to your account and see the status and tracking information of your package.

How much is shipping going to cost?

Boat Gear Depot offers 2 easy flat rate shipping options for all orders. Our best option is our "2 Day Promo" option for a flat rate of just $21.95 for our fastest delivery. For regular orders use our "Best Way" option for a flat rate of just $11.95 with delivery between 3-7 Business Days anywhere in the lower 48 United States.

What is your return and refund policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Return Merchandise Authorization (RMA) numbers are required for all returns. Returned products must be complete in the original packaging and resalable. To obtain an RMA number, please use our contact us form or call us and be sure to provide the original invoice number, product being returned, and the reason for return.If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Special Order items may not be returned. Opened and/or unsealed DVDs, CDs, and cartography are not returnable unless defective and then only for replacement. Units requiring service, either warranty or otherwise, should be returned directly to the appropriate manufacturer. Returned merchandise will be subject to a restocking fee of up to 15%; please contact the RMA department for details.

Are there any promotions running?

We frequently offer promotions and discounts to our customers. Please check our homepage or sign up for our newsletter to stay updated on current deals and offers when creating your new account.

How can I get assistance if I need help?

Our dedicated customer support team is here to help. You can contact us through our "Contact Us" page or directly via email or phone. We aim to respond to all online inquiries within 24 hours. If you need immediate assistance please call our office and we will do our best to assist you during normal business hours of 9:00am-5:00pm EST Monday - Friday.

How do I know that my information is secure?

We prioritize the security of our customers. Our website uses SSL encryption to ensure that all your personal and payment information is kept confidential and secure. Moreover, we do not store your credit card details on our servers. Boat gear Depot runs on Shopify the best Ecommerce solution out there when it comes to website security protocols.